User Guide

Storeberry helps you to easily integrate online stores and social commerce. You only need one platform to manage an online store, schedule Facebook posts and respond to customer questions on Facebook Messenger.

You can connect your Facebook page to the online store through Storeberry Admin Panel 「Setting」 「Facebook Connect」 , and then use the 「Facebook」 and 「FB Messenger」 tools in the Storeberry Admin Panel to directly manage your social commerce and make your online store operation smoother!

# Facebook Post and Comment Setting

How do I create/ schedule Facebook Post on Storeberry?

1）You can first go to Storeberry Admin Panel 「Setting」 「Facebook Connect」 to confirm that you have successfully connected your Facebook page to Storeberry.

2）Go to the Storeberry Admin Panel 「Facebook」 「Facebook Posts」 and click 「Add Post to Facebook」 in the top right corner to create the post. You can select the type of post from the upper right, including: status, product carousel, slideshow, and video.

3）If you need to add the comment selling function in the post, you can click Enable Comment Selling for products and enter the selling details, such as the sales activity period and the automatic reply message after the activity ends.

Click + Add Existing Product to select the products which are included in the sales activity, and the system will automatically display the order code of the products, such as “A+1”. You can change the product keywords anytime as needed, such as changing “A” to “Flower”. Then set the pinned message in the comment section, reminding customers to just leave a message like “product keyword +1” (E.g. A+1) to synchronize the order and payment through Facebook Messenger! Meanwhile, the message specifications are not limited to English, uppercase and lowercase, or single item orders. Regardless of whether the customer leaves a message "A+1", "a+1!" or "A+1, B+1", the system can clearly identify it and send the shopping cart to the customer to confirm the payment instantly.

4）Schedule the release date and time, and then click Publish or Publish with product links as needed to complete the post. Meanwhile, you can also choose to click Save Draft to save the draft for next modification.

# Facebook LIVE and “Keyword +1” Ordering Setting

How do I create a Facebook Live and set up “Keyword + 1” ordering on Storeberry?

1）You can first go to the Storeberry Admin 「Settings」 「Connect to Facebook」 to confirm that you have successfully connected your Facebook page to Storeberry.

2）Go to the Storeberry Admin 「Facebook」 「Live Room」 page, click 「Create Live」 at the top right and enter the live broadcast details, such as title, discount period, live link, etc. You can also set up the pinned message for the live streaming and enable the "+1" ordering system at the bottom of the page, so that customers can place an order simultaneously by leaving the message "product keyword +1" (example: A＋1) during the live streaming! Meanwhile, the message specifications are not limited to English, uppercase and lowercase, or single item orders. Regardless of whether the customer leaves a message "A+1", "a+1!" or "A+1, B+1", the system can clearly identify it and send the shopping cart to the customer to confirm the payment instantly.

3) At the same time, you can click on 「Keywords」 at the bottom of the page to activate Chatbot David. By setting designated keywords and preset messages, David can help you by directly responding to customer questions on Facebook Messenger according to the designated keywords. Finally, click 「Save」 to complete the setting.

# Facebook Messenger Management

How do I manage Facebook Messenger on Storeberry?

1）You can first go to Storeberry Admin Panel 「Setting」 「Facebook Connect」 to confirm that you have successfully connected your Facebook page to Storeberry.

2）You can directly view all conversation records with customers, reply to customers, edit customers' shopping carts and send them to customers in Storeberry Admin Panel 「FB Messenger」

# Retail Chatbot (David) Setting

Storeberry knows that "responding to customers in real time" is extremely important to your business. Therefore, the system combines the retail chatbot “David” to help you to work overtime 24 hours a day to deal with repeated questions from a large number of customers and catch sales opportunities at any time.

You can go to the Storeberry Admin Panel 「David - Chatbot」 to enable the chatbot tool, and set the most appropriate keywords and replies based on different kinds of conversation, so that David can automatically handle the related questions and greatly reduce your administrative workload.

Attention: David is set to on by default. It is recommended that you update David's default response as soon as possible after opening a store to provide customers with the best shopping experience!

How to Edit the Default Response:

1）Go to the Storeberry Admin Panel 「David - Chatbot」 page and select the conversation topic to be edited from the list on the left side of the page, including “Welcome Message” and “About Product”.

2）You can modify the keywords that trigger the response in the preset response flow at any time in the keyword input box, such as "Hello", etc., and click “Save” to update the changes. It is also recommended that you can test it through Facebook Messenger before it is officially set.

How to Create a New Response Flow:

1）Go to the Storeberry Admin Panel 「David - Chatbot」 and click + Add chat at the top of the list on the left hand side.

2）Enter the keyword that triggers the response in the question box in the response flow, such as "offer", "opening time", "store address", etc., and then enter the automated reply message corresponding to the keyword in the reply box.

3）Click “Button” to change the button name, then add the URL and click “Save”. It is also recommended that you can test it through Facebook Messenger before it is officially set.